Cannnot log into mobile

Avatar
robert hudman
  • updated
  • Fixed

Hi

I recently signed up for a Week Plan trial and cannot log into the iOS (iPad or iPhone) versions. I get a constant Error 


"Wrong e-mail or password. Try lost password if you have trouble logging in."


I originally signed up the trial with Google Account, but have reset the password online to try and get iOS log in to work, but I just keep getting the same message. 

App:
iOS app

How would you rate the customer service you received?

Satisfaction mark by robert hudman 6 years ago

Top quality support

Add a comment about quality of support you received (optional):

Replies 5
Avatar
0
Ana Loraine
  • Fixed
Quote from robert hudman

All good from my end here

Hi, Robert!


Thank you for letting us know. 


Please don't hesitate to reach out if you have other questions or concerns. 


Have a great day!

Avatar
0
robert hudman

All good from my end here

Avatar
0
Ana Loraine
Quote from robert hudman
This is the email address address

Hi, Robert!


Thank you for sending that through. 


We sent you a response through on this email address for your temporary password.


Thank you for your patience. We will wait for your update.

Avatar
0
robert hudman
This is the email address address
Avatar
0
Ana Loraine
  • Under review

Hi, Robert!


We are sorry to hear about this. We are more than happy to check this further.


May we request for the email address of the Google Account you used to register with Week Plan?


We'll sit tight and wait for your response.


Customer support portal powered by UserEcho