The app says I have Ultimate, but the upgraded functionality of an Ultimate account is missing. For example the pompodoro timer is missing.

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Dwight Henry
  • mis à jour
  • À l'étude
App:

Comment évalueriez-vous le service client qui vous a répondu ?

Note de satisfaction par Dwight Henry il y a 6 ans

awesome 

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Ana Loraine
  • À l'étude

Hi, Tom!


Thank you for reaching out.


You may turn the timer through the task menu. 



We checked our system but we are unable to find a paid subscription through Stripe or Paypal under this email account - tom@internetondernemers.nl. May we request for a copy of the receipt/invoice you received from us?


Also, kindly send us a screenshot with how the task menu if the timer button is missing on your end. We'll have one of our dev team to look into this further. 


Thank you for your patience. We'll wait for your response. 

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Dwight Henry
Thanks for responding. Your online instruction regarding the focus timer is outdated. I indeed have the functionality. I’m still in the free trial. My email is admin@cashcamstudio.com.  The problem is now solved. Thank You. 

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Ana Loraine
  • Terminé
Citation de Dwight Henry
Thanks for responding. Your online instruction regarding the focus timer is outdated. I indeed have the functionality. I’m still in the free trial. My email is admin@cashcamstudio.com.  The problem is now solved. Thank You. 

Sent from my iPhone

Hi, Tom!


Thank you for your clarification with this.


We have updated the details on our Knowledge base website for this feature. 


Please don't hesitate to reach out if you have other questions or concerns. 


Thank you for your time. Have a great day!

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Dwight Henry
Hi, my  WeekPlan app is asking me to upgrade. I already have a monthly subscription. I’m unsure what I clicked that may have caused this. Please help me restore my subscription.image1.png 

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Geeta
  • À l'étude

Can you please press the refresh button shown in the screenshot and see if it still showing the upgrade button?  Also can you please check if you are login in the iOS app with the same email registered with Weekplan. 

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Dwight Henry
I click refresh and it’s still Saying I have 5 days left in plan. I should currently have an active subscription. 

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