I havn't been able to use the app for a week

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Jan Dick
  • updated
  • Fixed

I upgraded through IOS A WEEK AGO and you aren't responding to my fucking comments. Give me a custmer sevice phone number so i can fix this. You have beenm ignoring my comments on this awful platform for too long. I love the app and really want to use it so can you please actually fucking do something. Give me a phone number or tell me you're looking into it. I spent 75 dollars and i havn't received my upgrade yet. Fucking fix it.  

App:
iOS app
Replies 3
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0
Aymeric Founder
  • Fixed

Closing this ticket.

(No need to be rude.)

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0
Jan Dick
Quote from Ana Loraine

Hi, jan!

Our sincerest apologies if we overlooked your complaint among the feedbacks after the update. 

Kindly advise what's not working on your end with the IOS app and your Week Plan account's email address for checking. 

Also, kindly provide a screenshot of the paid invoice for your subscription for reference. 

Thank you for your patience. We will wait for your response. 

my free trial expired so I clicked upgrade on the upgrade screen, and I paid through the App Store and went back to the week plan app and it was still on the upgrade screen. Now, when I click upgrade, it says “you already have a one year subscription” but still takes me back to the upgrade page  I’ll attach a video of this and emails proving I paid. The email for the account is Jan.droux@gmail.com

D0418AF0-9EC8-4FB2-A2DB-1233B8A9A6F2.MP4

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0
Ana Loraine
  • Under review

Hi, jan!

Our sincerest apologies if we overlooked your complaint among the feedbacks after the update. 

Kindly advise what's not working on your end with the IOS app and your Week Plan account's email address for checking. 

Also, kindly provide a screenshot of the paid invoice for your subscription for reference. 

Thank you for your patience. We will wait for your response. 


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