All tasks deleted

  • actualitzat
  • Under review

Cannot get any of my tasks back. disappointed. Please fix this. iPhone and web

App:
Web app
Ana Loraine
  • Under review

Hi, Rebecca!

We are sorry to hear about this. 

May we ask if this is the first time you logged in on the ios app after the new version was released? Were you able to log in on both apps before?


Also, please provide the email address of your Week Plan account and a screenshot of your web app for further checking.


Thank you for your patience. We'll wait for your response. 

Rebecca Pambianchi
I logged in everyday since I’ve had it. It’s my to do list and important dates so I consistently go on it throughout the date. Last night it worked. I tried signing in and out and restarting my phone- nothing. My email address is rebecca.pambianchi@gmail.com 
Sent from my iPhone

Attachments:
image1.png
Ana Loraine
Quote from Rebecca Pambianchi
I logged in everyday since I’ve had it. It’s my to do list and important dates so I consistently go on it throughout the date. Last night it worked. I tried signing in and out and restarting my phone- nothing. My email address is rebecca.pambianchi@gmail.com 
Sent from my iPhone

Attachments:
image1.png

Hi, Rebecca!

Thank you for sending that through.

Our sincerest apologies again for this. I have forwarded this issue to our dev team for urgent checking.

We'll let you know as soon as we have an update.

Rebecca Pambianchi
It’s working on my desktop now. Not my iPhone though

Sent from my iPhone
Aymeric

Hi Rebecca,

Please use the web app until we solve the problem. Shouldn't take more than a week.

drsljones

I've just logged in and found the same - a week! really?!? this is how I organise my work tasks, (and only a few weeks since you deleted the whole lot of everything from my app

but i cant use the website from my mobile. I'm so frustrate - only reason I've not left yet is I can quite find an app that is similar enough to it

Ana Loraine
Quote from drsljones

I've just logged in and found the same - a week! really?!? this is how I organise my work tasks, (and only a few weeks since you deleted the whole lot of everything from my app

but i cant use the website from my mobile. I'm so frustrate - only reason I've not left yet is I can quite find an app that is similar enough to it

Hi,

We are sorry to hear about this and if we overlooked your message from few days ago.

We reintroduced the Roles tab again and most of the missing tasks are back.


May we ask if this issue is still present on your end?