Upgrade does not work, page hangs after payment

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Upgrade does not work, the page hangs after payment. 

App:
Web app
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hjssignups@yahoo com

I am having this same problem! If it was because my card declined, I could try another card, but it never lets me log in to do so . . . I enter my login credentials and it just loops back to the login screen after hanging on the big W. PLEASE help me. I really want to use this program. And ALL my tasks are already in there. I would be so sad to lose them. 

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How long after a declined transaction will you keep all the info on the account. For instance payment declined on 2/18. I will be able to update it on 2/27.

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Aymeric Founder
Quote from jinhui yao

Thanks, please let me know when this is fixed.

The issue has been fixed. Thanks. I have extended your trial by 3 days. 

(Wow you have been with us since 2014 :))

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jinhui yao
Quote from Aymeric

Yes you have a separate issue. Our payment gateway provider has changed something on their side so we need to update our code. We are working on it.

oh, and could you give me a trial or something while i am waiting? i want to try the focus timer

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jinhui yao
Quote from Aymeric

Yes you have a separate issue. Our payment gateway provider has changed something on their side so we need to update our code. We are working on it.

Thanks, please let me know when this is fixed.

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calvinwilliamsjr
Quote from Aymeric

I have extended your trial until we figure things out.

Your card has been declined too. Could you please help us figure out what is happening, we seem to be getting a higher rate of declines. Could you call your bank and ask why this transaction was refused?

ya happy to do so. ill call my bank shortly and let you know. but it is thanksgiving so i may have to wait until monday.

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Aymeric Founder
Quote from calvinwilliamsjr

i thought this was just me. I am down to 0 days and I tried to pay for it 2x. Please let me know that this is fixed or can you extend my trial?

I have extended your trial until we figure things out.

Your card has been declined too. Could you please help us figure out what is happening, we seem to be getting a higher rate of declines. Could you call your bank and ask why this transaction was refused?

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calvinwilliamsjr

i am USA citizen using a visa debit card to pay through square. can i get an extension b/c now im locked out

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calvinwilliamsjr

i thought this was just me. I am down to 0 days and I tried to pay for it 2x. Please let me know that this is fixed or can you extend my trial?

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Rupert
Quote from Aymeric

Would you be able to ask your bank why the payment has been declined? It would help us solve the situation. Thanks!

The transaction was declined by there Fraud Detection department for some strange reason...