app no longer works on my droid. any reason why it would cease to work and then not download a new app?

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App:
Android app
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Ana Loraine
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Hi,

Thank you for reaching out!

We are sorry to hear that you are having issues downloading the Android app. We are more than happy to check this further. 

Did you get any error message? Also, may we know the version of Android you are using?

We'll wait for your response.