The subscription isn’t working. I also recived bad service in the mail. Please cancel my subscription

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  • No es un bug
App:
iOS app
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Ana Loraine
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Hi, 


Thank you for reaching out.

Our sincerest apologies if the subscription is not reflecting on your end.


We are unable to find other emails from this email address regarding your concern. We'll be more than happy to look into this. 


May we request for a copy of the paid invoice you received from iTunes and the email address of your Week Plan account?

Tokow

Me too. I just ordered the subscription and nothing happened. I received confirmation from iTunes and apple.

Ana Loraine
  • Respuesta
  • En revisión

Hi, 


Thank you for reaching out.

Our sincerest apologies if the subscription is not reflecting on your end.


We are unable to find other emails from this email address regarding your concern. We'll be more than happy to look into this. 


May we request for a copy of the paid invoice you received from iTunes and the email address of your Week Plan account?

Ana Loraine
Quote from Tokow

Me too. I just ordered the subscription and nothing happened. I received confirmation from iTunes and apple.

Hi, Tokow!

Thank you for reaching out.

Our apologise if the subscription is not reflecting on your end yet. May we request for the following information so we can check?

* email address of Week Plan account

* copy of your paid invoice.


We'll wait for your response.

Tokow
Quote from Ana Loraine

Hi, Tokow!

Thank you for reaching out.

Our apologise if the subscription is not reflecting on your end yet. May we request for the following information so we can check?

* email address of Week Plan account

* copy of your paid invoice.


We'll wait for your response.

Thanks for the reply. I just E-Mailed everything to your supportmail.

Tokow
Quote from Ana Loraine

Hi, Tokow!

Thank you for reaching out.

Our apologise if the subscription is not reflecting on your end yet. May we request for the following information so we can check?

* email address of Week Plan account

* copy of your paid invoice.


We'll wait for your response.

Probably got a new ticket id: 2698

Geeta
  • No es un bug