+1
Corrigé

Lost all my high impact tasks that I dragged into plan for the week.

banahnah il y a 11 mois mis à jour par Geeta il y a 2 semaines 6

Hi there,

I used the "Board by roles" section to plan a number of HITs for my roles.  Then I dragged them from the roles board into the "Plan of the week" which seemed to make perfect sense at the time.  I choose the items from the backlog in the roles, put them into the week, then set about scheduling them onto days as i work out what I'm up to.  That worked fine, and I even dragged from from the "Plan of the week" back into the schedule view to assign days/times to them.

Then I saw that after a while the tasks I'd added weren't appearing in my google calendar, so I changed screens, and went into settings.  I clicked the sync button to trigger an update between calendar and week plan, and then was busy doing something else.  Then when I came back and switched back to the schedule view all of the HITs I had schedules had disappeared from the plan of the week box, the schedule itself, and they hadn't reappeared in the roles board either... So now they and all of the details I had in them are gone :(.

Any help greatly appreciated, I want to use weekplan but if I write all my tasks in there and they all vanish, including the notes I took from meetings about them, then it doesn't really work... 

Thanks,

Hannah

App:
Web app
À l'étude

Hi there, 

Apologies for the trouble and thank you for reporting this issue. We will look into it on urgent basis, It would be really helpful if you share some screenshots and give few more details.

Thank you!

Regards,

Dev Team  


Added HITs, put into Plan of the week

Dragged from Plan of the week into schedule view


Then went to trigger sync





Then tasks were gone from schedule.

Highlighted in yellow is a separate issue/symptom that could be related to a similar cause if this deletion was related to syncing the calendars, have included that info in case it helps.

Thanks,

Hannah

Thank you for sharing the detailed info. I suspect the timezone of WeekPlan and Google Calendar is different of your account. Can you confirm?

Your patience is highly appreciated!


Thank You,


Regards,

Dev Team  

Same issue here... Now my current week's HITs disappear the next day when I open it again

Hi there, they actually appeared in my calendar the following week! I am almost certain I was on the right week when I did it, and I checked the calendar timezones etc. and they matched as far as I could tell.  So yeah, I'm not sure what happened, but it seems to be working for me now :/

I do still have the issue of not being able to delete recurring tasks that have long since been deleted from the google calendar they were synced from, and that I've tried to delete from inside weekplan.  The attached image has all events that I've tried deleting before and that don't exist in my calendar highlighted (this is in next week so it's less cluttered by this weeks other events):