Push and pull on Outlook with Update

Avatar
afmedic905
  • actualizado
  • Solucionado

The web app and the desktop app no longer have the push/pull option available. I used to be able to push/pull tasks from my outlook calendar into WeekPlan but now that option is not available. I am connected with my Outlook account and have the option selected to allow push/pull but it is not syncing with my calendar and I don't see an option to manually push/pull with this new update.

App:
Web app

¿Cómo calificaría el servicio al cliente que recibió?

Puntuación de satisfacción por afmedic905 hace 5 años

It works for me now. Thank you so much!

Añadir un Comentario sobre la calidad del soporte que recibió (opcional):

Respuestas 8
Avatar
0
Geeta
  • En revisión

We are sorry for the inconvenience. Could you please try to disconnect and connect the outlook again? Let me know if issue still exists for your account.

Thanks!

Avatar
0
Jason R. Cummings

I have this same problem.  Push/pull/synch is not working with Outlook or Google, despite having connected both with WP.

Avatar
0
Aymeric Founder

Thank you, we are going to look into this issue. 

Avatar
0
Geeta
  • Solucionado

It should be fixed now. 

Thank you for understanding!

Avatar
0
JRC

Thanks for the update. The push/pull function now works with my Google calendar. However, sync with Outlook calendar is still not working. Please send any trouble-shooting advice I can try. I have already disconnected and reconnected Outlook with WP multiple times, before and after the latest fix.  I have also confirmed that my PC with Outlook software is added as a device with my MS online login account. 

Also, a question…if/when the OutlookCalendar:WeekPlan connection works for me, will it be possible (or is it the default) for WeekPlan to pull only the scheduled appointments from my Outlook Calendar? In short, I would not want WP to pull the boat load of ‘tasks’ from my Outlook, because every email that I flag for ‘follow-up today’ is automatically added to Outlook task list. I only want to sync scheduled appointments.

Looking forward to getting the Sync to work :)

Avatar
0
Support Team

I see calendars available for your account. Please enable push/pull for your calendars to start syncing.

Avatar
0
Support Team

Grey means that pull/push is disabled

Avatar
0
JRC

I have had push/pull enabled.


Portal de soporte a cliente creado por UserEcho