TASKS KEEP DISAPPEARING! YES, I KNOW I AM USING ALL CAPS, AND THAT IT IS OBNOXIOUS. I have brought this up NUMEROUS times, and no one is fixing it. When I slide tasks from one day to another, some of them are blurry, and then disappear.

  • mis à jour
  • À l'étude

I went back to using an older version of your product, and that seemed to solve the issue.  Now, the default is the new version, which is where this keeps happening.  Figure it out, switch me back to the old product that works, or I'm out.  Please respond to me today!  I am using Chrome, FYI.

App:
Support Team
  • À l'étude

Hi, could you please give us some examples when tasks are disappearing?

Could you give us some name of tasks which disappeared?

Support Team

We need more details (steps to reproduce) to help identify the issue.

sswaggerty
On Mon, Dec 2, 2019 at 8:23 AM Support @weekplan <support@weekplan.net> wrote:

Under review

Dear sswaggerty,

Status has been changed by Dev team.

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Hi, could you please give us some examples when tasks are disappearing?

Could you give us some name of tasks which disappeared?

The Week Plan team

https://weekplan.net

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Steve

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Support Team

When the task is blurred it means that saving is still in progress - you need to wait until it is completed.

sswaggerty
No, they disappear and never come back.  I have seen this happen over and over again.  The pictures I sent you were from tasks I moved last week.  They are now gone.

Steve



Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

Geeta

Thank you for sharing more details. We can see there is a missing event our devs are looking into it. We will get back to you soon with an update. 

Your patience will be highly appreciated. 

Support Team

Could you please share more details?

I mean what kind of tasks are you moving that disappear (are they repeated tasks?).

We have checked moving repeated and normal tasks and cannot reproduce your issue.


Could you please share video with disappearing tasks? It would be very useful for us and we will try to solve the issue. 

sswaggerty
I do not have a video of it.  It does not happen all the time, or I would have cancelled my subscription awhile back.  But, it happens often enough that I am dropping balls at work.  If I attempted to record it, I would be recording several times a day, and could see no success for weeks.  Can I just go back to the old version?  It worked.  As for repeated vs. single tasks, it seems to be with repeated tasks, but I cannot say for sure.

Steve



Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

Geeta

Sincere apologies for the delay in following up with this. Our devs are looking into it we will get back to you soon with an update. 

andy viren

Mine disappeared from the web app, but is still in Mac desktop app. Here's the link I pulled from Mac app https://next.weekplan.net/#/team/754740/task/26041968