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Under review

Password Reset Not Working

Chris Orlando 1 month ago updated by Dev team 3 weeks ago 7

The password reset link is not working from the login screen. 

App:
Web app
Under review

Hi there, 

May we ask which browser you and the device you are using?

Thanks & Regards,

Geeta

Updating Google ChromeVersion 79.0.3945.117 (Official Build) (64-bit)

Does it mean that you are not receiving email reset link?

Yes.   I found a link buried in the site somewhere yesterday, it worked fine, but I messed up the password.  When I click the link available from the login page, no email is ever received.  

May we ask the email you registered with WeekPlan? I didn't find any account with this email chris@chrisorlando.com Probably you are trying this email to reset the password? 

OMG ... I have a week plan account under that name.  I have a premium membership ... i have the confirmation emails.  I have now been without this service for a week and it's killing me.   Can someone please look up my account, my name is Chris Orlando, you are billing my credit card for this service every month.  I need access RIGHT AWAY. 

Could you send us last 4 numbers of your credit card?

We cannot find any account under chris@chrisorlando.com