+1
Fixed

Hi please help I seem to have lost all saved data from my account!

Anonymous 8 years ago updated by Aymeric (Founder) 7 years ago 5
Hi I got a few error messages last night when trying to use weekplan and when I reset my password and logged in all of my saved tasks, vision and journals were gone. Please help. How do I send you my contacts information to check this? Is there an email or phone number? thanks!! I use weekplan day in and day out and really need to have all of my tasks and vision statements back!
App:

Answer

Answer
Fixed
Fixed! No data lost :)
Hi, I'll keep checking back here for a response. I don't want to re-enter everything and start from scratch without knowing how my data got lost in the first place as I can't afford to keep losing the tasks and all of the entries. I hope you can fix this and restore all the saved data from last night! I will give you my account details if someone responds here. I cannot find an email or other contact information on the site to send it to. Thanks so much!
Hi, you can contact me (the admin of WeekPlan) privately by going on this page: http://weekplan.userecho.com/forum/10031-helpdesk/

I think what may have happened is that either your page is not loading properly or you may have created a new account inadvertently.

Contact me and we will figure it out.
Sorry that link says it is a private forum. I logged in with my gmail account.It gives me the following message:


  • 1. You are not authorized. Sign in
  • 2. You authorized, but don`t have permission to access at this forum. Make request for permissions.
  • 3. You authorized and have permission, but your email not confirmed. Confirm your email.
  • 4. Forum owner has not made payment for service plan last month.

Thank you!! I'll do that rightaway. Sorry to panic. I really depend on weekplan ever since I discovered it!
Hi Aymeric,

Thanks for checking on this and getting back to me so quickly. I wanted to close the loop back here for any visitors that the site was working just fine, I just inadvertently created a new account by trying to login with a different email so I was looking at a different brand new account the whole time, so no wonder my data was lost! Pretty silly of me but thanks for the support.
Answer
Fixed
Fixed! No data lost :)