Hello I’ve bought the package for year and instead of giving full access to the app, it dropped all my settings and did not apply on updated version with yearly subscription. It’s still asking me to pay again. Is there any bag in app or what’s the issue?

  • uuendatud
  • Fixed
App:
iOS app
Geeta
  • Ülevaatamisel

Hi there 


My sincere apology for the delay in replying. 


May I ask to share the payment receipt.  I upgraded your account registered with email "adracheva@list.ru"  till 30th of this month. 




Thanks!

Geeta

I couldn't find any subscription to this email. May we ask to show the payment receipt and mode of Payment to check? 

Geeta
  • Fixed

The problem should be fixed for your account "adracheva@list.ru".


Thanks!