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Under review

Google Calendar sync does not update everything

schmatt 2 jaar geleden bijgewerkt door Geeta 5 maand geleden 30 1 dubbel

I'm seeing issues with the Google Calendar sync. It seems to sync random appointments from my calendar. But it does not sync all the appointments. I can't see any clear idea of what is and is not syncing. I have all my calendars selected as pull. It will pull some from a particular calendar, but not others.

App:
Web app

Dubbelingen 1

Not a bug

Hi there,


Thank you for reaching out and we  are  sorry to hear about your  concern.  May we request for a screenshot of the issue please and we will have this checked  by the development team?


Regards,


Below, you can see that I have several events on my google calendar that do not show up on my weekplan calendar. I've also attached the settings for the calendar sync. If you look on Thursday, you can see that it has duplicated one of my events as well.

Not a bug

Hi there


Thank you for reaching out.  May we  ask  which  operating system are you   using please?


Also, may we  request for a  screenshot of the issue about duplicate tasks.

Thank you,  We  will have this  checked with the  development team and we  will get back to you.

Not a bug

Hi,

Sorry in the delay in responding, There was an issue with the Google Calendar sync code, we deployed some fixes Today. If you may  try again please :) 

Let us know if there is anything else that we may assist you with.

Still not working... Doesn't pull from other calendars past the first one selected.

Thank you, we are going to look into this.

I’m seeing a little different behavior. It seems to pull from all my calendars. But, if I accidentally delete an item from Weekplan that was from my Google Calendar, it never comes back. This is especially troublesome, because I did this for a recurring item. Once I deleted one of them, it has never come back. It is also variable about how quickly any new items show up. Most of the time, it is immediately after triggering a sync. But sometimes, even then it does not show up.


Currently, I’ve given up with having anything from Weekplan pushed onto my Google Calendar. It just gets completely cluttered from this. Also, once I assign an item to a role, it re-creates a duplicate of the item on whatever calendar is set for push.

Hi,


Our sincerest apologies if you're still having this issue. Please be advised that we have noted an error with Google sync and our tech team is working with getting it fixed. We appreciate your understanding.

Fixed

Hi there! 


We have not received your feedback in a while. We will be closing this ticket temporarily. Please feel free to reach out if you are still having the same issue. We'll be more than happy to assist you.

Hi! I've followed the instructions here: https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook and have set up two of my calendars for "pull" only, but unlike schmatt, nothing is coming over from my Google calendar. What am I doing wrong? Thanks.

Under review

Hi,


Thank you for reaching out.


May we know if this is the first you are syncing your Google Calendar with Weekplan?


If so, please be advised that it takes a while during the initial sync. Also, kindly take note of the limitations:


- Attendees in your Outlook calendar will be lost if you change the repetitions type (eg. Daily to Weekly) in WEEK PLAN.

- Deleting a single instance from a repetition in Outlook does not delete it from WEEK PLAN. This is due to the fact that Outlook doesn't notify us when such deletion is done.

- Entries from Outlook that are created 15 days prior to initiating the sync and on read/view only mode will not be captured.


If you are still having the same issue, please reach out through a private ticket along with a screenshot of those events/tasks not syncing with Weekplan.


We will wait for your feedback.

Hi, Mary!


Just checking if you are able to re-syncing the apps again? 


We will wait for your feedback.

I’m in the same boat now. Things just aren’t showing up anymore when I add them to my google calendar. I missed a meeting this morning, because I didn’t see it on my weekplan.

Hi,


Thank you for reaching out. We are sorry to hear about this.


May we ask if you tried re-syncing the calendars again? 

It's strange. I went back into Weekplan yesterday evening, and all of my new events just showed up. It seems like the format has changed slightly, once again. I'm not sure if there was some update to the code that seemed to fix this issue for me.

Fixed

Hi,


Thank you for checking your end again.  We are glad to hear it's working now.


Our dev team advised that the Google account token may have expired and re-syncing the apps should help solve the issue.


If you need assistance again, please let us know.


Have a great day!

My syncing seems to be working now so that's great! I didn't change anything - things just showed up. Thanks so much.

Hi, Mary!


Thank you for letting us know it's working on your end now.


If you need assistance again, please let us know.


Have a great day!


+1

Hey there!

I'm having the same trouble - been syncing selected google calendars for a few weeks (pull not push) and its very inconsistent - about half of my calendar events are making it into Weekplan.

I've tried triggering a syc, refreshing and reloading etc but it makes no difference.

I'm using the latest update of Chrome.

Any help appreciated!
Clare.

I’m a new customer/user using both the web and the apps and it seems like only some of my Google Calendar events are synching into WeekPlan.  Perhaps this is still an issues? I believe set up for both pull and push properly?  I but find this frustrating and will make WeekPlan not usable for me or worth the Ulltimate Upgrade.  THanks!

Hey guys, for $50/year and such a sweet user interface and concept- surely you can get the Google Calendar Synch thing more reliable?  Other apps are doing it just fine so it is possible.  I can do screencaptures and am willing to schedule a screenshare to help test and troubleshoot the issue.  This is WAAY too good a concept to lose subscribers due to synch issues.   Call me! 

Just did a synch and looks like it is working!  THANK YOU!

+3

I'm still having the same issues as well. They never got it completely fixed & I've just learned to deal with it. Likely won't renew my subscription though b/c it is a critical reason I upgraded & it's never worked right. 

+1

I'm a new user and the synchronization function will be the deciding factor in me buying a yearly membership. I'm having the same problems as mentioned above. Some items synchronize and some never appear on the week plan calendar. When meetings times change in Google Calendar, they never change in Week Plan.


I'm happy to provide screenshots or to have someone hop on a screenshare to see. 

Still seeing this problem. Any timelines on when this is going to be fixed?

Thanks,

Roman

Under review

Hi,

Our sincere apologies for the delay. We had deployed the synchronization fixes 2 days ago. May we ask to disconnect and connect again the Calendar.

If you are still facing issues can you please share the details with screenshots.

Thank you for understanding. 

After disconnecting and connecting back my calendar I've got all missed meetings, but most of them appear twice

Hi Roman, 


Sorry for the incovience. The issue should be fixed now. Please confirm. Let me know if you still face the same issue. 

Thanks!