Outlook Push/Pull not appearing

  • updated
  • Under review

Hi Weekplan,


I've just finished a trial period and activated Outlook as a 'Pro' feature. This is what I am seeing after attempting to link an Outlook account to my Weekplan:

Any advice on how to bring up the push/pull tabs would be terrific.


Cheers.

App:
Web app
Support Team
  • Under review

Hi,


Thank you for reaching out.


We just checked your account & we can see the attached calendars in your account, Please check this link https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook, & try again.
Let us know if you still faced any issues.

Thanks,

Dev Team


kspowell13

I have the same issue, and have tried disconnecting and reconnecting the account a number of times. It just doesn't prompt me for the actions described in #6 and #7 of the instructions.

Ana Loraine
Quote from kspowell13

I have the same issue, and have tried disconnecting and reconnecting the account a number of times. It just doesn't prompt me for the actions described in #6 and #7 of the instructions.

Hi there!


Thank you for reaching out.


May we ask if you are able to sign in as shown on step 5?

RagDaz

I have the same issue with Outlook, I get the Microsoft logon and I accept the required permissions but I do not get options to select push pull, tried logging on and off.  Is it related to restrictions by the company I work for?

Ana Loraine
Quote from RagDaz

I have the same issue with Outlook, I get the Microsoft logon and I accept the required permissions but I do not get options to select push pull, tried logging on and off.  Is it related to restrictions by the company I work for?

Hi,

Thank you for reaching out.


We are more than happy to check this further. May we have the email address of your Week Plan account?

RagDaz
HI,


regards

Rory
Ana Loraine
Quote from RagDaz
HI,


regards

Rory

Hi, Rory!

Thank you for the response.

Upon checking, there's no active subscription under this account - ragdaz@gmail.com.

May we ask for you to check if this is the same address you used for the payment?

RagDaz
That would explain it, I have not used Weekplan for a while and came back to it, interesting thing is that it thought I still had Ultimate subscription which I see is not there now.

regards


Rory