0
Under review

one recurring event keeps showing at wrong time

mywebstuff123 2 years ago updated by Ana Loraine 2 years ago 17

I'm trying weekplan. Like it ... but, one of my weekly recurring events in google calendar is shown as an hour off in weekplan. This is unsettling, because it means I can't trust weekplan to show my calendar correctly. Suggestions?

App:
Web app

Answer

Answer
Under review

Hi there!


Thank you for reaching ou.


May we ask for you to check if the timezone selected on your Weekplan and Google Calendar is the same?


Answer
Under review

Hi there!


Thank you for reaching ou.


May we ask for you to check if the timezone selected on your Weekplan and Google Calendar is the same?


Yes, they are the same. And the other events from the same google calendar are shown correctly in weekplan. Just that one recurring event is off (every recurrence).

... now it has taken another of my google calendar recurring events and duplicated it in weekplan at a different time.

Hi,


Thank you for checking that.


I will forward this to our dev team for further checking. We will get back to you as soon as I receive a feedback.


Thank you for understanding.

Thanks for the quick reply. I LOVE the idea of weekplan. It seems to fit perfectly with how I think and plan. However, I just scrolled through the reviews on the android app, and I'm not willing to subject myself to the kind of grief users are describing. I may look back again in a few months to see if the reviews are better. Best of luck to you.

Hi,


Thank you for your feedback with the android app. :)


Our dev team is continuously working on the improvement and I'd be glad to share this with them. We hope you'll try to use the app soon.



Hi there,


Can you confirm the email you registered with WeekPlan please?


Hi,


We are sorry to hear about this.


May we know why you have deactivated your account?


Our team would like to look into your concern, however, we'll need further reference to proceed. A screenshot of those events or your email address registered with Weekplan will be helpful. 


We look forward to your response.



I read the reviews on the Android app, and I don't care to subject myself to the grief Android users are describing. I may come back and check again in a few months. For now I'll stick with something that is tried and true. I do, however, love the concept of WeekPlan, and I wish you all the very best. 

Not a bug

Hi, 


Thank you for the response.


Please feel free to reach out again if you would like us to continue looking into your concern. Just send us the requested information in order for us to proceed.


Thank you for trying Weekplan. Have a great day!

Hi,


Just wanted to say this is definitely a bug - it's a little disappointing to see it labelled otherwise.


I just checked back in to see if WeekPlan was more stable yet.  I can report that whilst I like the new user interface there are still some issues.  One of the main ones is mishandling of repeating calendar entries.  Despite having the same timezone selected in WeekPlan and Google Calendar, I have some repeating calendar entries displayed on the wrong day, some displayed at the incorrect time, and some displayed twice.  This makes WeekPlan unusable!


Would love this to be fixed!


Thanks,

Michael

Under review

Hi, Michael! 


Our apologies for the confusion with the tag when we closed the ticket.


We are unable to replicate the issue on our end. Hence, we tried asking for more details for reference but the user advised that he has chosen to deactivate his account and unable to provide them anymore. 


We are more than happy to look into your concern further. May we ask for a screenshot of the events and the email address of your account, please?


Thank you for understanding. Looking forward to your response.



Sure - happy to take a screenshot etc.  Where should I send it?

Hi, Michael!

You may post it here. If there are details on your calendar you can't share, you may send them on a private ticket.


https://i.gyazo.com/6006fd5cb54b74f237b2cb3cb19ff286.gif

Further to the last - the issues seem to be with events that have had an instance cancelled.  That is, at some point in the sequence i have cancelled the meeting and so in google calendar I have deleted only that instance.  Not sure how that effects the repeating pattern but these are the events that are not showing correctly in WeekPlan.

IMO ... There are too many stable apps available to waste time and frustration on one that is buggy. I just need something that I can trust to work as intended. I guess I'm getting old. 😮