Under review

Hi, 

Sincere apologies for the delay in replying. I have forwarded it to dev to look into it on urgent basis. I will get in touch with you soon on update on this.

Your patience is highly appreciated. 

Thank you!

Regards,

Geeta 

Hi, 

May we ask which browser you are using? Would you mind to open the developer tool of the browser and try to drag the task and see if you are getting any error in console?

We highly appreciate your patience.

Thanks!

Hi,

May we ask if the issue still exists for you?

Thanks & Regards,

Geeta

Yes, it still exists.  Now, we cannot drag anything from one date to the next.  I use Chrome.  There definitely tasks that have disappeared.

Yes, it looks like there is an error of some sort.

Also, I used to be able to reorder tasks for the day, which I highly value.  Now, I can shift one or two, and then it will nto let me shift anymore.  I drag and drop and it goes back to its original position.

May I ask if you are trying to drag a repetitive (recurring ) task?  Drag and drop is off for recurring task due to Calendar synchronization issue with other Calendars API's. To avoid the duplicate task issue we have off it until we get some workaround however you should be able to drag the single task .   

yes, I need to drag and drop repetitive tasks. Most of my tasks are on repeat from year to year or month to month. Not being able to drag and drop them is time consuming. Having them disappear is unacceptable. 

Can you share some repetitive disappeared task? If the auto rollover incompleted tasks is set to on they moved to the current date. 

Yes, one of them was titled "fall home maintenance".  I can find the task in the fall of 2020, but the 2019 one disappeared when I moved it.

Steve



Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

May I ask where you moved that task ? 

-1

As I checked in the system, it seems the task "fall home maintenance item" in 2018 was moved to High Impact task list and it wasn't scheduled. You had marked this item as completed on 19 June 2018. In week plan you can go to that week and see it in the HIT list. Let me know if it is still not visible to you. 

Thanks! 

I definitely never moved it to High Imact.  I simply slid it from one date to another in the same week.

Then it went gray and eventually disappeared.

Under review

I see this task in your high Impact task list. Do you mind checking it on the mentioned week, please? Also the screenshot you shared of the console doesn't indicate any error. 

Thanks!

Sure.  What date do you see it on in the high impact tasks list?

I see it in the 4th week of June ( 17th June 2018 to 23rd June 2018) Please check all the completed HIT. You will get it listed there.

I do not see it anywhere on the last week of June for either 2018 or 2019.

Steve



Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

You will not see it in the planner. Please follow these steps to see the task.

  • Go to the Week 17 June 2018 in the planner view.
  • Click High Impact task from the left nav menu( Make sure you are on the mentioned week)
  • In the "By Roles" list, there is a role "HUSBAND". 
  •  Click on the completed tasks link, you should be able to see the task here. 
Found it.  The problem is still the same.  Several tasks I have slid from date to the next disappear.  I still have not heard why that is happening and have no assurance it will end.

Steve



Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

Hi, do you still have that problem?

Recently we have introduced some improvements I would like to hear if tasks are still disappearing. Maybe you have found any pattern or do you have steps to reproduce (it would be much easier and faster to fix that problem).

I have not noticed it lately.  Is it fixed?

Steve



Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

Fixed

We have introduced some improvements but if you notice any problem in the future please let us know and send some screenshots.