Customer service is non-existent. I have reported over and over again that tasks go gray when i move them from day to dayand then eventually disappear when the page is refreshed. You still haven't fixed it, and, worse, have not responded to my concerns.

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sswaggerty
  • updated
  • Fixed
App:
Replies 23
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Support Team
  • Fixed

We have introduced some improvements but if you notice any problem in the future please let us know and send some screenshots.

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sswaggerty
I have not noticed it lately.  Is it fixed?

Steve

Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

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Support Team

Hi, do you still have that problem?

Recently we have introduced some improvements I would like to hear if tasks are still disappearing. Maybe you have found any pattern or do you have steps to reproduce (it would be much easier and faster to fix that problem).

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sswaggerty
Found it.  The problem is still the same.  Several tasks I have slid from date to the next disappear.  I still have not heard why that is happening and have no assurance it will end.

Steve

Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

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0
Geeta

You will not see it in the planner. Please follow these steps to see the task.

  • Go to the Week 17 June 2018 in the planner view.
  • Click High Impact task from the left nav menu( Make sure you are on the mentioned week)
  • In the "By Roles" list, there is a role "HUSBAND". 
  •  Click on the completed tasks link, you should be able to see the task here. 
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sswaggerty
I do not see it anywhere on the last week of June for either 2018 or 2019.

Steve

Steve Swaggerty
Principal

 

Highland Elementary School

7720 Erie Street

Sylvania, Ohio, 43560


P: (419) 824-8611
F: (419) 824-8635

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0
Geeta

I see it in the 4th week of June ( 17th June 2018 to 23rd June 2018) Please check all the completed HIT. You will get it listed there.

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sswaggerty

Sure.  What date do you see it on in the high impact tasks list?

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Geeta
  • Under review

I see this task in your high Impact task list. Do you mind checking it on the mentioned week, please? Also the screenshot you shared of the console doesn't indicate any error. 

Thanks!

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sswaggerty

Then it went gray and eventually disappeared.


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