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Nothing seems to be working as per documentation

mike@davisdotcom.com 3 months ago updated 3 months ago 3

I have just signed up for an Ultimate account.

I watched your video on how the product worked and it looked like what I want.

On your website, the introduction, video and your documentation you discuss many features, but only some of which I have managed to find. I'll list the features below as they are mentioned on your website (https://weekplan.net/features/) and whether I have found them: 

- Quadrant view - can't find

- High impact tasks (HITs) - found, but the list sometimes shows these tasks and sometimes doesn't depending on the dates I had previously selected in the planner, regardless of whether the task has been scheduled or not. I don't understand the correlation in this behaviour
- Goals - can't find

- Roles - found

- Week view - found

- Pomodoro timer - can't find

- Day summary - found

- Easy scheduling - found - agreed I do like your scheduling features

- Automatic rollover of uncompleted tasks - not sure, looks like it might be there

- Repeating tasks - can't find

- Subtasks - can't find

- Attachments - can't find

- Google Calendar deep integration - found - works well!

The remaining features aren't critical at this stage.


I do note that you have some sort of rewards scheme in place where new features might be unlocked after I complete enough activity (see screenshot) If this is the case, why am I paying for features I can't use? I'm not even sure where the reward scheme is discussed or how to maximise my time on the site so I can unlock the features I want to use. Can you point me to the documentation where this is clarified?

App:
Web app
GOOD, I'M SATISFIED
Satisfaction mark by mike@davisdotcom.com 3 months ago
Under review

Hi,


We have disabled gamification for your account as you are not happy with that.


Thanks for your feedback and sorry for inconvenience.

Kind regards,

Dariusz

Thanks Darius. Apologies - I just wasn't expecting gamification - I was expecting all the features shown and I couldn't see any easy way to get through the achievements to unlock the features I wanted.

I really appreciate the unlock and I'm loving all the functionality now available. Great system guys!