calendar not syncing

Avatar
calvinwilliamsjr
  • Uppfært
  • Under review

google is not syncing

App:
Web app
Replies 29
Avatar
0
calvinwilliamsjr

user error. works fine

Avatar
0
andyjamescarr@gmail com

Mine isn't syncing either. What was the 'user error'?

Perhaps I've made the same one.

Avatar
0
Geeta
  • Under review

We are sorry for the inconvenience. Our devs are looking into it and we will get back with an update soon. 

Thank you for understanding.

Avatar
0
andyjamescarr@gmail com
No problem 
Avatar
0
hxgee

I'm dead in the water .... any updates?

Thanks

Avatar
0
Geeta

Hi, 

we are truly sorry for the long wait. We will try to deploy the fixes today. 

Your patience will be highly appreciated.


Thanks & Regards,

Geeta

 

Avatar
0
Geeta

We deployed Sync fixes. Could you please confirm if it is working for you now?

Thank you so much for your patience. 

Avatar
0
andyjamescarr@gmail com
I'm afraid it doesn't appear to be working. I have checked my calendar on my phone (iOS) which is synced to my Gmail calendar, and nothing is coming up there. I have also checked on the online Gmail web app and nothing is coming up from Weekplan on my calendar there either. I have saved the settings for push and pull, and clicked tigger sync, but I'm not getting anything yet.
Avatar
0
Geeta

Hi Andy,

I noticed you haven't enabled push and pull settings for your calendar. Could you enable pull/push for the calendar you want to sync and check if it works for you? 

You can refer to this article on how to enable push/pull settings for calendars: 

https://support.weekplan.net/knowledge-bases/4/articles/1816-how-to-synchronize-your-tasks-with-google-calendar

https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook

Thanks!

Avatar
0
hxgee

Seems to be working - I had to turn off and turn on again to get it to sync.

Thanks


Customer support portal powered by UserEcho