Cannot log into Weekplan website or mobile app

  • updated
  • Fixed

I tried logging in using Chrome browser, Safari browser and Android app.  None of them work.  A red message banner appears under the blue login button after about 15-20 seconds and says "An error has occurred".  Please fix ASAP!!

App:
Web app
YU7

me neither!!! Nor the PC nor the iphone app!! WTF??

emailkimhong@gmail.com

It would be nice if someone at Weekplan could reply to this bug report OR send out an email blast to notify all users of the situation and include an estimated time when it will get fixed.

Support Team
  • Under review

Hi, we are checking that issue - we will get back to you shortly.

emailkimhong@gmail.com

It's fixed.  I can log into the website and Android app now.  Thank you!!  

Support Team

We have fixed the issue but it looks like we were under DDoS attack - we will try to identify the attacker and improve our firewall rules.

calvinwilliamsjr

i still can't log in. but the login has been pretty terrible for several weeks.

i have to restart the app or refresh it. it hardly ever goes straight through. 

Support Team

Hi, today we are experiencing next attack from several minutes - we are trying to fix it as soon as possible.

calvinwilliamsjr

I am sorry that this is happening. Will stand by.

KRYSTLE

I hope this gets fixed soon

Geeta

We are sorry for the inconvenience. We are working on the resolution and it will fix soon. 

We appreciate your patience.

Thanks!