Button to trigger sync with outlook calendar isn't showing where it should

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I've checked the knowledge base and I can't see a button where I'd usually expect to find one to sync the calendar - andI can see that events are missing from weekplan which are in my calendar.

App:
Geeta
  • Under review

Hi there,

We are sorry for the inconvenience. May we ask if you are not seeing the options to trigger synchronization

May I ask if below links are articles are not helpful or they are not reachable: 

https://support.weekplan.net/knowledge-bases/4/articles/1816-how-to-synchronize-your-tasks-with-google-calendar

https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook

Thank you!

Hi I checked these articles before emailing you and sent a screenshot with my original ticket,

Please find attached - as you can see there is no option to trigger sync.

Best wishes

Jessica Shailes
07585968568

Attachments:
2020-03-09_1246.png
vdea25

I'm having the same issue

Geeta

Our sincere apology for the inconvenience.


Could you please try disconnecting and connect  the calendar again. 

Let me know if you are still seeing same issue.


Your patience will we highly appreciated.

Thank you!