Hello I’ve bought the package for year and instead of giving full access to the app, it dropped all my settings and did not apply on updated version with yearly subscription. It’s still asking me to pay again. Is there any bag in app or what’s the issue?
My sincere apology for the delay in replying.
May I ask to share the payment receipt. I upgraded your account registered with email "firstname.lastname@example.org" till 30th of this month.