Upgrade does not work, page hangs after payment

  • updated
  • Under review

Upgrade does not work, the page hangs after payment. 

App:
Web app
Ana Loraine
  • Under review

Hi there!

Thank you for bringing this to our attention.

Are you still getting an error on your end? Were you able to try from our website as well?

https://weekplan.net/pricing/

Please let us know. 

jinhui.yao

I was using the website, that is where i got the problem from

Rupert

I'm having the same issue as well

Aymeric
Quote from Rupert

I'm having the same issue as well

We are looking into it urgently

Rupert
Quote from Aymeric

We are looking into it urgently

If it helps at all, I get the issue when I follow the link on `Upgrade' link on https://next.weekplan.net/#/trialend and then `Subscribe' on the following page.

I get a green tick and then the page just hangs saying `Loading...'

Aymeric
Quote from Rupert

If it helps at all, I get the issue when I follow the link on `Upgrade' link on https://next.weekplan.net/#/trialend and then `Subscribe' on the following page.

I get a green tick and then the page just hangs saying `Loading...'

Thanks Rupert, a dev is looking at it right now

Aymeric
Quote from Rupert

If it helps at all, I get the issue when I follow the link on `Upgrade' link on https://next.weekplan.net/#/trialend and then `Subscribe' on the following page.

I get a green tick and then the page just hangs saying `Loading...'

You seem to have a different underlying problem. What country are you from? What type of card did you enter?

Aymeric
Quote from Aymeric

You seem to have a different underlying problem. What country are you from? What type of card did you enter?

Oh don't worry I can see this information in our payment gateway

Aymeric
Quote from Aymeric

Oh don't worry I can see this information in our payment gateway

Your card was declined Rupert. Can you try with another one?

Aymeric
Quote from Aymeric

Thanks Rupert, a dev is looking at it right now

What bank do you use for your credit card?