calendar not syncing

  • updated
  • Under review

google is not syncing

App:
Web app
calvinwilliamsjr

user error. works fine

Mine isn't syncing either. What was the 'user error'?

Perhaps I've made the same one.

Geeta
  • Under review

We are sorry for the inconvenience. Our devs are looking into it and we will get back with an update soon. 

Thank you for understanding.

No problem 
hxgee

I'm dead in the water .... any updates?

Thanks

Geeta

Hi, 

we are truly sorry for the long wait. We will try to deploy the fixes today. 

Your patience will be highly appreciated.


Thanks & Regards,

Geeta

 

Geeta

We deployed Sync fixes. Could you please confirm if it is working for you now?

Thank you so much for your patience. 

I'm afraid it doesn't appear to be working. I have checked my calendar on my phone (iOS) which is synced to my Gmail calendar, and nothing is coming up there. I have also checked on the online Gmail web app and nothing is coming up from Weekplan on my calendar there either. I have saved the settings for push and pull, and clicked tigger sync, but I'm not getting anything yet.
Geeta

Hi Andy,

I noticed you haven't enabled push and pull settings for your calendar. Could you enable pull/push for the calendar you want to sync and check if it works for you? 

You can refer to this article on how to enable push/pull settings for calendars: 

https://support.weekplan.net/knowledge-bases/4/articles/1816-how-to-synchronize-your-tasks-with-google-calendar

https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook

Thanks!

hxgee

Seems to be working - I had to turn off and turn on again to get it to sync.

Thanks